Delivery & collection

Shipping & Collection Policy

The Local Honey is operated by LOCAL HONEY CO LIMITED, registered in England and Wales, company number 12486016. Our registered office is 183 Blackstock Road, London, N5 2LL, United Kingdom.

Contact info@thelocalhoney.co.uk or call +44 7734 209374.

Delivery options and charges

We deliver within the United Kingdom (GB) using Royal Mail. Standard delivery, Royal Mail Tracked 48, costs £4.95 per order. Faster delivery, Royal Mail Tracked 24, costs £5.95 per order. The full delivery charge is shown at checkout before you pay. International delivery is not currently offered.

Processing and delivery times

We aim to prepare orders within 1–2 working days. After dispatch, Royal Mail Tracked 48 aims to deliver in 2–3 working days and Tracked 24 aims to deliver the next working day. Total estimated time from ordering is 3–5 working days for standard delivery or 2–3 working days for faster delivery. Working days are Monday–Friday, excluding bank holidays. These are estimates, not guaranteed delivery dates; remote locations and busy periods may take longer. We will contact you if there is a significant delay. Any expressly agreed delivery date and your statutory rights remain unaffected.

Tracking and delivery problems

Where the selected service provides tracking, we send the available details after dispatch. A shipping label alone does not confirm that the carrier has received a parcel. Check your delivery details before ordering and contact us promptly about an error, delay, loss or damage.

For a carrier arranged by us, goods normally remain our responsibility until you or a person you identify takes physical possession. Mandatory consumer rights and applicable exceptions remain unaffected. Please keep packaging where it may help us resolve a delivery problem.

Collection

Collection is by prior arrangement only where offered for your order. Email info@thelocalhoney.co.uk to arrange it. We confirm the collection address, available time and when your order is ready. Please do not travel before receiving that confirmation. The registered office and workshop venue are not automatically parcel collection or return points.

Live bee colonies

Live bee colonies require agreed collection or appropriate specialist transport. Ordinary parcel services and standard delivery estimates must not be assumed to apply. Confirm suitability and arrangements with us before purchase.

Returns

See our Refund & Cancellation Policy for cancellation rights, faulty goods and return costs. Contact us before sending a parcel to obtain the correct return arrangements.