Privacy Policy
The Local Honey is operated by LOCAL HONEY CO LIMITED, registered in England and Wales, company number 12486016. Our registered office is 183 Blackstock Road, London, N5 2LL, United Kingdom.
Contact info@thelocalhoney.co.uk or call +44 7734 209374.
Who is responsible for your information
LOCAL HONEY CO LIMITED is the controller of personal information used to handle our enquiries, sales and workshops. Contact us using the details above with privacy questions or requests.
Information we use and why
- Enquiries: your name, contact details and message, so we can respond and discuss a purchase or booking.
- Orders: customer details, delivery information, items purchased, payment references and correspondence, to fulfil orders and provide support.
- Workshops: attendee and booking information you provide, so we can arrange attendance and communicate about the event.
- Website use: technical and security information, and basket, account or preference information where the relevant feature is used.
Stripe processes card payments. Do not include card details or unnecessary sensitive information in a contact form or email.
Our lawful bases
We use information where necessary to take steps you request before a contract, perform a contract, meet legal obligations such as accounting, or pursue legitimate interests such as answering general enquiries, preventing misuse and administering our business. Where we rely on legitimate interests, we consider the impact on your rights. Where consent is required for optional marketing or website storage, we seek it separately and you can withdraw it.
Sharing and international transfers
Relevant information may be processed by our website platform STAM and hosting providers, payment and email providers, delivery services, professional advisers and authorities where required by law. They receive information needed for their role. Where information is transferred outside the UK, an appropriate lawful transfer arrangement must apply.
How long we keep information
Retention depends on the purpose, the status of an enquiry, order or workshop, and applicable accounting, legal and dispute requirements. Records should be reviewed and deleted or anonymised when no longer needed.
Your rights and complaints
Depending on the circumstances, you can request access, correction, erasure, restriction or portability of your information, or object to processing. You can withdraw consent without affecting earlier lawful processing. Contact us to exercise your rights. You can also complain to the Information Commissioner's Office.
Website storage
Our Cookie Policy explains cookies and similar storage and how to manage your choices.
How the website uses your information
Contact and product-question forms send the name, email, optional phone, message and relevant product selection to STAM. A copy is retained in the business enquiry inbox and an email notification is routed to info@thelocalhoney.co.uk. Contact delivery currently uses STAM's Zoho mail route, with the visitor address set as Reply-To. Workshop and store notifications use SendGrid. The destination mailbox is the business's existing Microsoft 365 service.
The workshop form asks for one lead guest's name and email, group size and selected session. These details are used to process and communicate about the group booking. Do not provide health or other sensitive information through the ordinary form. Ask us how to discuss specific access needs safely.
Website and API hosting uses Vercel, with STAM records and media stored through Supabase. Stripe processes payments when checkout is enabled. Google font services, Unsplash and Instagram/CDN image services may receive browser connection details when their resources are displayed. No Google Analytics or live chat service is currently configured. We have not treated advertising or analytics as a necessary part of answering enquiries.
Browsing and account storage is described by name, purpose and lifetime in the Cookie Policy. Rejection of optional storage does not subscribe you to marketing or prevent an enquiry. An enquiry or workshop request is not marketing consent.
Requesting help with your data
Email info@thelocalhoney.co.uk with a description of your request. We may request proportionate information to establish identity, and will explain the applicable response period and any lawful exception. Do not send identity documents unless we have explained why they are needed and how to supply them securely.