Terms & Conditions

The Local Honey is operated by LOCAL HONEY CO LIMITED, registered in England and Wales, company number 12486016. Our registered office is 183 Blackstock Road, London, N5 2LL, United Kingdom.

Contact info@thelocalhoney.co.uk or call +44 7734 209374.

About these terms

These terms cover consumer purchases and workshop bookings made through thelocalhoney.co.uk. Please read the relevant product or workshop information and our Shipping and Refund Policies before ordering. Contact us if you need clarification.

Products and prices

Check the product name, size, ingredients, allergen information and storage instructions before purchase. Natural honey can vary in colour and texture and may crystallise. This does not limit your rights if goods are faulty or do not match their description. Photographs are illustrative, and the description identifies what is included.

The final price, applicable taxes and any delivery charges will be shown before you commit to payment. Confirm your order details and address carefully. We will contact you if we cannot fulfil an order, and refund any payment for items we cannot supply.

Ordering and payment

Card payments are handled through Stripe. An acknowledgement confirms receipt of an order request.

Delivery and collection

Available delivery and collection options, charges and timings will be provided before purchase. For collection, wait for confirmation that the order is ready and use the collection location given in that confirmation.

Workshops

Check the activity, date, time, venue, group size and price before booking. An enquiry does not by itself confirm a place; wait for our booking confirmation. If a deposit or advance payment is required, its amount, payment deadline and any balance are explained before you commit. A deposit counts towards the total booking price and is not automatically non-refundable. Contact us before booking about accessibility, suitability, age requirements or equipment.

To cancel or request a different date, email info@thelocalhoney.co.uk with your booking reference as early as possible. Date changes depend on availability and take effect only when we confirm them. Cancellation and non-attendance are handled under the Refund & Cancellation Policy. No additional charge or deposit forfeiture applies automatically.

Live bee colonies

Live bee colony purchases require appropriate handling and agreed collection or specialist transport arrangements. Suitability, timing and any specific supply terms must be agreed before accepting an order.

Problems and your rights

Please contact us promptly about an order or booking problem. Nothing in these terms excludes or limits liability where doing so would be unlawful, or removes your statutory consumer rights. English law applies, subject to mandatory consumer protections and any rights you have to bring proceedings in the courts where you live.