Refund & Cancellation Policy

The Local Honey is operated by LOCAL HONEY CO LIMITED, registered in England and Wales, company number 12486016. Our registered office is 183 Blackstock Road, London, N5 2LL, United Kingdom.

Contact info@thelocalhoney.co.uk or call +44 7734 209374.

How to contact us

Email info@thelocalhoney.co.uk with your order or booking reference and a clear statement of what you wish to cancel or report. You do not have to use a particular form to exercise a statutory cancellation right. Contact us for the appropriate return arrangements.

Changing your mind about eligible goods

For eligible distance purchases, tell us you wish to cancel within 14 days after receiving the goods. You then have a further 14 days to return them. You can also cancel before delivery. For orders delivered in separate parts, the statutory rules determine when the cancellation period starts.

Food is not automatically excluded from cancellation. Relevant exceptions may include goods liable to deteriorate or expire rapidly and sealed goods genuinely unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception must be assessed for the specific product and explained before purchase. It does not remove rights where goods are faulty or misdescribed.

Returning goods and costs

Keep goods safe and contact us for the correct return address and arrangements. The registered office is not automatically a returns or collection location. You bear direct change-of-mind return costs only where this was properly disclosed before purchase. We cover reasonable required return costs for faulty goods. Any reduction for handling beyond what is necessary to establish the nature, characteristics and functioning of goods must be permitted by law.

Refund timing

For a valid cancellation, we refund eligible goods and the standard outward delivery charge where required. Extra charges for a premium delivery choice need not be refunded. We use the original payment method unless otherwise agreed, without a refund fee. Where we do not offer to collect, reimbursement is due within 14 days after we receive the goods back or, if earlier, evidence of their return. Different statutory timing applies where we collect the goods or no goods have been supplied.

Faulty, damaged or incorrect goods

Contact us with the order reference and details of the problem. Photos may help but do not replace your rights. Faulty or misdescribed goods carry statutory remedies independently of the change-of-mind cancellation period. The 14-day change-of-mind limit does not end those rights.

Workshop cancellations, changes and deposits

Email info@thelocalhoney.co.uk with your booking reference as early as possible to cancel or request a date change. A change is subject to availability and is confirmed only when we agree it in writing. We explain any different price before you agree to a change.

A deposit, if required, forms part of the total price. Its amount, payment deadline and any balance are stated before you commit. Deposits and advance payments are not automatically forfeited if you cancel or cannot attend. We refund payments except for any fair and lawful cancellation amount disclosed and agreed before booking. Any amount retained must reflect our reasonable net loss directly caused by the cancellation, taking account of costs saved and replacement bookings; it must not compensate us twice. The same approach applies to non-attendance. We explain any deduction, and no undisclosed cancellation fee applies.

If we cancel a workshop and you do not accept an alternative, we refund the full payment for the affected booking. A workshop that qualifies as a leisure activity on a specific date or within a specific period may be exempt from the statutory cooling-off right. Other statutory rights remain unaffected.

Live bee colonies

For live bee colonies, contact us before arranging any return or transport so safe and lawful handling can be agreed. Specific terms must preserve applicable consumer rights.

Optional cancellation form

To LOCAL HONEY CO LIMITED, 183 Blackstock Road, London, N5 2LL, United Kingdom, info@thelocalhoney.co.uk: I/We give notice that I/We cancel my/our contract of sale of the following goods/for the supply of the following service. Please include the goods or service, order date/receipt date, consumer name, consumer address and date of notice. Add a signature only if submitting on paper. Delete wording that does not apply.